Ups Essay Research Paper At 1201 am — страница 2

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1978 the service was available in every state, including Alaska and Hawaii. To ensure dependability during the time of federal deregulation of airlines, UPS began to assemble its own jet cargo fleet, the largest in the industry. With growing demand for faster service, UPS entered the overnight air delivery business, and, by 1985, UPS Next Day Air service was available in 48 states and Puerto Rico. Alaska and Hawaii were added later. UPS entered a new era with international air package and document service, linking the U.S. and six European nations. In 1988 UPS received authorization from the Federal Aviation Administration (FAA) to operate its own aircraft, thus officially becoming an airline. UPS Airlines was the fastest-growing airline in FAA history, formed in little more than

one year with all the necessary technology and support systems. In 1990, UPS introduced scheduled service to Asia and Mexico with expanded air express service by jet, feeder or contract airlift to more than 200 countries and territories. In 1997, UPS Airlines embarked on a unique program to reconfigure five 727-100 cargo aircraft passenger planes and charter them to cruise lines and travel groups. During the week, these planes fly packages throughout the U.S., but on the weekends when they aren’t in use, the aircraft are converted to comfortably accommodate 113 passengers with spacious seating, complete with overhead storage bins, fully equipped galleys for hot meals and three lavatories. Today, UPS Airlines is the ninth largest airline in North America. In the 1980s UPS

entered the international shipping market. Today, UPS operates an international small package and document network in more than 200 countries and territories, spanning both the Atlantic and Pacific oceans. With its international service, UPS can reach over four billion people. In the mid-1980s, UPS shifted its emphasis from an operations focus to a customer needs focus. Today, UPS provides many customer solutions. One such example is UPS OnLine Tools. UPS OnLine Tools are free Internet-based applications that allow companies to embed UPS shipping functionality directly into their own Web site. This offering allows UPS to achieve its goal of helping customers to enable global service. UPS continues to expand its services by developing new categories of business. UPS Logistics,

developed in 1993, provides global supply chain management solutions and UPS Worldwide Logistics provides consulting services based on the customer’s individual needs. In 1995, UPS acquired a company called SonicAir, making UPS the first company to offer same-day/ “next flight-out” service and guaranteed 8 a.m. overnight delivery. In 1998, UPS Capital was founded and its mission is to provide a comprehensive menu of integrated financial products and services that enable companies to grow their business. In February 2000, UPS formed UPS e-Ventures which is the research, development and incubation arm of UPS e-commerce. The first company this new group is developing is UPS e-Logistics. UPS e-Logistics plans to provide complete, end-to-end business solutions for the rapid,

low-cost launch of e-commerce startups UPS believes its most valuable asset is loyal and capable people. The dedication of UPS people is achieved through two long-standing company policies: employee ownership and training. A commitment to life learning means being prepared for continuous formal education and training. UPS invests more than $300 million dollars a year in employee learning programs. Managers can take advantage of full-tuition reimbursement for advanced degree programs that apply to their careers. Drivers go through extensive training both in the classroom and on the road. This training is done to ensure efficiency and to guarantee customer service and satisfaction. At UPS, every member of the senior management team began their careers at the front lines of the

company as package sorters, drivers and administrative assistants. The idea is that you can’t manage a business unless you know how it operates. This company sounds like one that you would want to jump right in and work for. They seem to be there for their employees. You ask yourself then, what brought on this strike? Union members were waiting for a contract but UPS could not meet their requirements before the deadline, therefore a strike. The demands that the Teamsters called for were, for more full-time workers; a company proposal to take over the workers’ pension plan; and proposals for improving workplace safety. The union wanted a large number of part-time jobs converted into full-time positions, with full benefits in order to provide more job security. Why did UPS hire