Total Quality Management In Construction Essay Research — страница 4

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leadership must begin with top management. ?. The most important aspect of quality is identifying the activities within the organization that effect quality. ?. Written procedure are one of the necessary communication media by which the management functions of directing and controlling are exercised. ?. One of the most critical activities in quality improvement is preparing a clear, concise description of the services to be acquired. ?. The cost, time, and effort devoted to evaluating and selecting suppliers must be commensurate with the importance of the goods and services to be procured. ?. Quality audits must determine the adequacy of, and compliance with, established policies, procedures, instructions, specifications, codes, standard and contractual requirements. Quality

audits must also assess the effectiveness of their implementation. ?. The simple objective of most quality audits is to gather enough reliable data through inspection, observation, and inquiry to make reasonable assessment of the quality of the activity being audited. ?. the foundation of quality control is having timely and accurate information so that systems that are not capable of producing consistent quality can be identified and improved. ?. An effective quality cost program can help the management team to allocate strategic resources for improving quality and reducing costs. ?. Productivity, profit, and quality are the ultimate measure of success of the production system. 6.Customer/Vendor Relationship The “hearing the voice of the customer” has become a key phrase in

the past few years. This would seem to be a obvious point but it?s not. After world war II, The United States was the only major country that did not have a devastated economic infrastructure. Therefore, it was able to produce items of any quality and sell them. Industries were internally driven and not customer driven. As the glob markets grow, new competitors with new technologies approached these markets providing better quality products and involving the customers. This approach worked miracles for these new industries and valuable lessons should be learned from this. Here are some strategies for improving customer and vendor relation: ?. Link organizational vision to customer satisfaction. ?. Reward suppliers. ?. Move to a single source. ?. Minimize the overall number of

vendors. ?. Identify the internal and external customers. ?. Identify end users and distributors. ?. Establish routine dialogue with customers. ?. Involve the customer in planning and development. Keep in mind that vendors must be qualified and have policies that are compatible with yours. Viewing these vendors as partners, rather than adversaries leads to the ability to implement successfully such cost-saving measures as just-in-time, whereby materials arrive as needed to the construction site. 7.Empowering The Worker Empowering the worker means enabling the worker to achieve his or her highest potential. For most American companies, this is new, and may be the most powerful and useful concept in quality management. Allowing and facilitating workers to achieve their highest

potential may seem obvious or impossible, but in fact it is neither. Empowering requires turning the organizations chart upside down, recognizing that management is in a place to aid the worker in overcoming problems they encounter, not to place new roadblocks on the way. Empowering strategies may include: I. Ownership. A key strategy in empowering employees is to allow them ownership of tasking, project, or division. Ownership implies trust and requires a delegation of authority commensurate with the responsibility of the task. Ownership can also be granted to a team. Ownership also demands that the final resolution of the tasking be in the hands of the owner. II. Value all contributions. Whether or not we appreciate them, it is important to enhance self-esteem of the

contributor to accept their contribution and evaluate it. III. Every one has a value. If they didn?t why would they be employed? Treat everyone with respect. All work has dignity to it. IV. Teams must own problem. Teams are a waste of time if management vetoes or substantially changes their recommendation. If management is unable to trust the recommendations that come from the team, then management fear rules, and will spiral to lower and lower productivity. V. Delegate authority to the lowest possible organizational level. Constantly ask: why should I do this? If you have hired competent people, let them do there job. No one knows about the job than the person directly involved with it. 8.Training The outcome of training is modified behavior. It may be enhanced interpersonal