Total Quality Management Essay Research Paper What — страница 3

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again with another process. If the root cause was not corrected, if the original target was not reached, or if there is room for further improvement, the cycle would begin again.1 Principle 7 ? Fact-Based Decision Making Effective decisions and actions are based on the analysis of data and information. Management by fact is one of many management concepts to teach managers to prevent management by “opinion”. Facts are unknown until they are established through the collection of measurement data. This collection is done by using at least one of the 8 tools of quality. These 8 tools are: Flow chart, tally chart, pareto chart, cause and effect diagram, scatter diagram, histogram, run chart, and control chart. The analysis of relevant data allows informed decisions to be made and

significantly reduces the risk for decisions based on opinion. Performance and data are often viewed as just numbers. However, performance can be improved by using data. Decisions and actions should be based on the analysis of data and information to improve results.1 Principle 8 – Mutually Beneficial Supplier Relationships An organization and its suppliers are independent, and a mutually beneficial relationship enhances the ability to create value. Continuous feedback on customer needs and requirements to sub-suppliers ensure continuous supply of quality products and services. Based on mutual trust and open communication, partnerships for quality are established with selected primary suppliers for jointly understanding current and future needs of the end-customers. Conclusion

TQM is all about change. Change for the better and towards continual improvement, thus providing for increased profits. To implement TQM entails quite a bit of work and is not a simple task. Of utmost importance is communication and especially commitment from each and everyone to actually improve. TQM may put the customer at the center of every activity and consider the process as customer driven, but all other factors that do not involve the customers have to be taken into consideration for the successful implementation of TQM. 1) Biech, Elaine, ?TQM for Training?, McGraw-Hill Inc., New York, NY, 1994 2) Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham, Return On Quality, Irwin Professional Publishing, 1994 3) Berkowitz, Eric N., Fredrick G. Crane, Roger A. Kerin,

Steven W. Hartley, William Rudelius, Marketing Third Canadian Edition, Richard D. Irwin, 1998 4) W. Edwards Deming, Out of the Crisis, Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge, Mass., 1986 5) Maria Therese Cugno, A Framework For Implementing Multiple Total Quality Management And Continuous Quality Improvement Projects, McGill University, Montreal, Quebec, 1994 6) Total Quality Management, 7) TQM-Providing for a sound business plan and strategy,