Telephone Usability Essay Research Paper Socalled data — страница 2

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efficient. Another benefit of an integrated communications system is the opportunity for the recipient to specify when he or she is willing to take calls from whom. Currently, anybody who can find your telephone number has a license to bother you (and many telemarketers do so without shame). It is easy to imagine a communications system where the two parties are represented by software agents that negotiate whether or not the call should be allowed to go through, depending on urgency and the caller’s level of prominence. For example, you could give out encrypted tokens to your family and closest colleagues that would allow their calls to go through at all times, whereas other callers might only be allowed at certain times or if they pay you, say, $10. The same system could

screen both voice calls and email and faxes, though you might be willing to accept unsolicited email for a lower fee (say, $1) because it is less intrusive than a telephone call. Much more can be done once you start thinking of all communications media in an integrated manner. It is all a matter of fundamental perspective in design, and so far, the telephone industry is still not getting it: voice is just another datatype.