Business at work — страница 6

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combination of shares and salary. Providing social or community service. A number of organisations provide services to the community. These organisations are part of the public sector – they are managed, directly or indirectly, on behalf of the government – yet they are a form of business. Their overriding objective is to provide the best positive service to the local community. Charitable and non-profit objectives. Charities have a high profile in the UK. Charities have a number of clear objectives: to rise the public’s awareness of the cause that thy support. To rise funds to support their projects. Charities trade with the intention of earning as much revenue as possible to spend on their particular causes. Producing high quality products. Just as many businesses seek to

provide high quality service, a large number of businesses also have the provision of high quality product as an important objective. Acquiring reputation for top quality can allow businesses to charge a premium price and to enjoy higher profits. Reputations for supplying quality products are jealously guarded. Tesco is committed to retaining its position as the UK’s largest supermarket retailer. Customer feedback forms, in-store discussion groups and a continuous analysis of sales figures has enabled Tesco to recognise the importance of the key principles of price, quality and service. The company owes its success to its emphasis on meeting changing customer needs through service and innovation, while maintaining its commitment to value and quality. Underlying its business

success is a commitment to upholding certain values and working and working principles and seeking continuous improvement in its ethical performance. Companies are part of the society in which they operate and must take note of the interests and concerns of many different groups. For Tesco these includes its customers, its stuff, its shareholders, its suppliers and people in the local communities close to its stores and in the world beyond. Each group has expectations of the company which Tesco has to meet and manage if it is to maintain its position as a leading and successful retailer. Tesco must serve its customers by providing the goods they want and the service they expect. By meeting customers needs better than its competitors, Tesco earns profits and creates value for its

shareholders. Tesco, like other large companies, however, recognises that its wider reputation depends on other things such as its stuff relations, its attitude to the environment, its support to the community, and its relationships with suppliers. Also as a leading food retailer, the company must ensure that its provides products which are safe to eat or use, as well as giving customers advice on matters such as healthy diets. Tesco’s main business objectives: to provide customers with outstanding, naturally delivered, personal service to earn the respect of its stuff for the values and appreciate their contribution to understand customers better than anyone to be competitive even on the basics give customers a broad range of strong relevant promotions in all departments of

the store give customers what they want under one roof provide an environment that is easy and pleasant to shop in upgrade existing stores to the standards that is expected from Tesco to recognise Tesco has brilliant people, use this strength to make customers’ shopping enjoyable in a way no competitor can use intelligence, scale and technology to deliver unbeatable value to customers in everything Tesco does to maximise profits to provide high returns for shareholders to increase sales or market share as much as possible advertising should appeal to all customers in a relevant Tesco’s main mission statements: To be world’s best and largest supermarket retailer. Completely increase value for customers, and to earn their time loyalty. How Tesco is going to achieve these

objectives? What Tesco expects from its staff in order to achieve this? Tesco staff: Are all retailers, working as a one team. Trust and respect each other. Respect all customers, the community, suppliers and the competition. Strive for personal excellence in everything they do, leaving no stone unturned in order to get it right. Are encouraged to take risks, give support and do not blame others. Are rewarded for creating value for customers. Are talked and listened to: and their knowledge is shared, so that it can be used. Have fun, celebrate success and learn from failure. What is the comment Tesco has to its customers? Tesco customers want the best possible value for their money. Tesco is determined to offer its customers quality products, good service, attractive stores and