Различные стили лидерства на примере одного отеля

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Introduction. Leadership is one of the most mysterious phenomena that occur in our society. Leaders appeared in the ancient times and since then the necessity in leadership has increased. Our society has become more complicated. Today there are a lot of social units on different levels that need leaders to function effectively. But it has been a difficult task to understand how leadership occurs. Leaders are different, their tasks vary, as well as the way they lead their teams. Being an effective leader in one organisation does not presuppose the same success in other organisation. There are many “but” in this field of study, leadership raises lots of questions. No wonder that there are several approaches to leadership. The aim of this paper is to assess the applicability

and value of different approaches using a service organisation as an example. I have chosen Quality Arcticus Hotel in Harstad and three of its leaders as a field for my research. I work at this organisation, so I know the personnel and I have observed the style of their work for some period. Now I will use my knowledge and the method of interview to go deeper into the question. Quality Arcticus Hotel is a typical service organisation that offers lodging and catering. The restaurant and the café belonging to the hotel are both very popular among the citizens of Harstad. The hotel itself is the second best in the town, following Røkenes Gjestegård (which takes the first place due to its exclusiveness) Such success of Arcticus Hotel would be impossible without

effective leadership. My work consists of theoretical and practical parts. In the theoretical part I describe the approaches that we have been introduced to. In the practical part I take a look at the structure of the Quality Arcticus Hotel and try to apply different approaches to leadership to understand the style of work of the three leaders that I have chosen as the subject for my study. I describe what, in my opinion, helps these three persons to be effective leaders (if they are so in reality) 2. Theory about leadership. 2.1 Definitions of leadership Defining leadership has been a complex and elusive problem largely because the nature of leadership itself is complex. A lot of studies have emerged from every discipline “that has had some interest in the subject of

leadership: anthropology, business administration, educational administration, history, military science, nursing administration, organizational behaviour, philosophy, political science, public administration, psychology, sociology, and theology.” (Rost, J. C. Leadership for the Twenty-first Century, p. 45) Joseph Rost -- and many others, including James MacGregor Burns, Warren Bennis, and Henry Mintzberg -- goes on to argue that the entire history of modern leadership studies has been seriously flawed. First, because while everyone talks about leadership, no-one has satisfactorily defined what it actually is. Like art, we seem to know it only when we see it. (www.infinitefutures.com) We can see how definition of leadership changed: 1927: “...the ability to impress the will

of the leader on those led and induce obedience, respect, loyalty, and cooperation.” (Steward, in Moore, 1927) 1930’s: “…interaction between specific traits of one person and other traits of the many, in such a way that the course of action of the many is changed by the one.” (Bogardus, 1934) “Leadership may be broadly defined as the relation between an individual and a group built around some common interest and behaving in a manner directed or determined by him.” (Schmidt, 1933, page 282, quoted in Rost, page 48) 1940’s: “Leadership…is the art of influencing…people by persuasion or example to follow a line of action. It must never be confused with drivership…which is the art of compelling…people by intimidation or force to follow a line of action.”